英文投诉信格式

2023-10-25 书信

　　投诉信通常是指向制造商、商店、消费者协会、报界或制造商、商店的上级主管当局，揭露产品质量低劣，服务态度差，抱怨不应出现的情况或问题等，以下是小编整理的英文投诉信格式，欢迎阅读。

　　英文投诉信格式

　　1、投诉信结构公式

　　2、右上角:日期

　　3、左上角:称呼

　　4、正文:

　　第一段:表明自己的身份，说明写信目的，因何事投诉何人或机构。

　　第二段:具体阐述投诉的内容和投诉的理由。

　　第三段:提出解决建议并期望尽快解决，表示感谢。

　　5、右下角:署名

　　英文投诉信格式一

Dear Mr. Chang:

　　On September 10, our order for 280 women?s cotton sweaters was duly received, but we regret to say that 40 cotton sweaters in white color were seriously soiled.

　　We had the case investigated immediately, and the result shows the damage was due to improper packing, for which the suppliers are definitely responsible.

　　Needless to say, we have suffered a great loss from this, as we cannot sell the sweaters in this condition to our customers. We ask you to conduct investigation at your end and reply to us.

　　Sincerely yours,

　　Sunny Lee

　　Manager

　　英文投诉信格式二

Dear Sir,

　　I am happy that the refrigerator we ordered last week has arrived on time. But it is a great pity that we find there is something wrong with the refrigeration facilities.

　　After we used it for several days. we found that food stored in the refrigerating compartment turned bad quickly. When we finally decided to take the temperature in it, we were surprised to find it was around 15℃, far from the standard temperture range from 0℃ to 9℃.

　　This problem has affected our normal life. Would you please let me know whether or not you can send a repairman as soon as possible? I hope that my problem will get your kind consideration.

　　Yours faithfully,

　　Li Ming

　　英文投诉信格式三

Dear Sir or Madam,

　　I am writing to let you know the deplorable attitude of one of your staff members.

　　I received my telephone bill for the previous month and found there were some mistakes in calculation: I had been overcharged for 3 long-distance calls. However, when I called your Complaints Department, the girl who answered my phone was very rude. She interrupted me continually and even said it was my fault. Such a wayof communicating with clients is unacceptable.

　　I would like to suggest that you look into the matter as soon as possible and ask the girl to make a formal apology to me. An early response will be appreciated.

　　Sincerely yours,

　　LiMing

　　英语投诉信

Dear Manager,

　　Last weekend,I bought a mobile phone ofyour company`s on the Internet.But I find out some serious quality problems of this mobile phone.

　　First of all,I can`t use this phone to sendshort messages to my family members or my friends,what is more,mobile phone doesn`t ring when I am making a call.

　　Secondly,this type phone has been sold out.Everyone who boughtyour company`s phone can`t find any way to exchange a new phone.

　　What`s more,the type ofyour company`s phone is more advanced than other mobilephone`s.And in Chinathere isn`t any suitable spare part of mobile phone,we can`t get it fixed!

　　All in all,it is said that "customer First".So you must try your best serve for your customer.And you should senda new mobile phone to me in a short time.Don`t put off your action,customers who boughtyour company`s phones just like me,we are angry!

　　Yours,

　　Bumanyi

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