Ó¢ÎĵÀǸÐŲο¼£ºapology letter

2020-09-04 µÀǸÐÅ

¡¡¡¡µÀǸÊÇÈËÃÇÈÕ³£Éú»îÖг£ÓõÄÒ»ÖÖÑÔÓïÐÐΪ¡£µ±Ò»¸öÈË×ö´íÊÂ,»ò×Ô¼ºµÄÐÐΪ¸øËûÈË´øÀ´À§ÈÅʱ,¾ÍÐèÒªÏò¶Ô·½µÀǸ¡£ÄÇôÄãÖªµÀÓ¢ÓïµÄµÀǸÐÅÔõôдÂð?ÏÂÃæÊǹØÓÚÓ¢ÎĵÀǸÐŵÄÄÚÈÝ£¬»¶Ó­ÔĶÁ£¡

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¡¡¡¡Dear prof. wang,

¡¡¡¡I m writing to ask you to excuse me for not being able to keep our appointment. i do know that this is very impolite and must have caused you much trouble.

¡¡¡¡I do reckon that at present any explanation is pale and futile. however i do not want you to misunderstand me. on my way to your office, an old lady suddenly fainted due to heart attack on the bus. i stopped a taxi and sent her into a nearby hospital. i stayed there until her son came, which spoiled our appointment.

¡¡¡¡I am aware that our appointment is of importance. i do hope that you would be kind enough to spare your valuable to meet me.

¡¡¡¡I am looking forward to hearing from you.

¡¡¡¡Sincerely yours

¡¡¡¡Ç×°®µÄÍõ½ÌÊÚ£¬

¡¡¡¡ÎÒдÐÅÇëÇóÄãÔ­ÁÂÎÒµÄʧԼ¡£ÎÒÖªµÀ£¬ÕâÊǷdz£²»ÀñòµÄ£¬Ò»¶¨»á¸øÄãÔì³ÉÂé·³¡£

¡¡¡¡ÎÒÈÏΪĿǰÈκνâÊÍÊÇͽÀ͵ġ£µ«ÊÇÎÒ²»ÏëÄãÎó½âÎÒµÄÒâ˼¡£ÔÚÎÒÈ¥Äã°ì¹«ÊÒ£¬Ò»¸öÀÏ̫̫ͻȻÔε¹ÁË£¬ÓÉÓÚ³µÉϵÄÐÄÔಡ¡£ÎÒÀ¹ÁËÒ»Á¾³ö×â³µ£¬ËÍËýµ½¸½½üµÄÒ½Ôº¡£ÎÒ´ôÔÚÄÇÀֱµ½Ëý¶ù×ÓÀ´£¬°ÑÎÒÃǵÄÔ¼»á¡£

¡¡¡¡ÎÒÖªµÀÎÒÃǵÄÔ¼»áÊǺÜÖØÒªµÄ¡£ÎÒÕæµÄÏ£ÍûÄãÄܳé³öÄ㱦¹óµÄÓ­½ÓÎÒ¡£

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¡¡¡¡Ó¢ÎĵÀǸÐÅ

¡¡¡¡Dear Bob,

¡¡¡¡I am writing to make an apology to you for I forgot to return a music CD which I borrowed from you last week. Yesterday I have come back from Canada and I found it in my luggage. I am so sorry that you cannot listen to it at present.

¡¡¡¡The CD which I borrowed from you is made in Canada, so I believe you can find another one in your local store. How about your buying another CD by yourself and I will pay for it? If you cannot find the similar one, I would send it back to you through a post office. And if there are any other solutions you like, please let me know.

¡¡¡¡I am sorry again for my carelessness. Looking forward to your reply.

¡¡¡¡Yours sincerely,

¡¡¡¡Li Ming

¡¡¡¡Ó¢ÎĵÀǸÐÅ

¡¡¡¡Dear Ms Winston,

¡¡¡¡Ç×°®µÄÎÂ˹¶ÙŮʿ£º

¡¡¡¡The purpose of this is to convey to you my sincere apologies for any inconvenience you may have experience last month with respect to the installation of your Internet high speed service.

¡¡¡¡ÎÒµÄÄ¿µÄÊÇÏòÄú±íʾ³ÏÖ¿µÄǸÒ⣬¶ÔÓÚÄúÔÚÉϸöÔ°²×°»¥ÁªÍø¸ßËÙ·þÎñʱ¿ÉÄÜÓöµ½µÄÈκβ»±ã¡£

¡¡¡¡I just returned from vacation this week and found your file in my in-basket. As soon as I reviewed your case it was clear that somehow your Jau. 20th request for a change in service had somehow slipped through the cracks. The only possible explanation I can give is that we have recently had a number of key staff changes, which might have resulted in your letter being overlooked.

¡¡¡¡ÎÒ¸Õ´ÓÕâ¸ö¼ÙÆÚ»ØÀ´£¬·¢ÏÖÄãµÄÎļþÔÚÎÒµÄÀº×ÓÀï¡£ÎÒÒ»¿´ÄãµÄ°¸×Ó£¬¾ÍÖªµÀÄãµÄJAUÁË¡£µÚ¶þʮҪÇó¸Ä±ä·þÎñµÄ'·½Ê½²»ÖªÔõôµØ´ÓÁÑ·ìÖÐÁï×ßÁË¡£ÎÒÄܸø³öµÄΨһ¿ÉÄܵĽâÊÍÊÇ£¬ÎÒÃÇ×î½ü·¢ÉúÁËһЩ¹Ø¼üµÄÔ±¹¤±ä¶¯£¬Õâ¿ÉÄܵ¼ÖÂÄúµÄÐű»ºöÂÔ¡£

¡¡¡¡Consequently, I have directed our installation group to contact you by the end of this week to set up a time convenient to you when they could go to your house and install your new router and make the necessary adjustments to your software.

¡¡¡¡Òò´Ë£¬ÎÒÒÑָʾÎÒÃǵİ²×°Ð¡×éÔÚ±¾ÖÜĩ֮ǰÓëÄúÁªÏµ£¬ÒÔ±ãΪÄú°²ÅÅÒ»¸ö·½±ãµÄʱ¼ä£¬ÒÔ±ãËûÃÇÄܹ»È¥Äú¼Ò°²×°ÄúµÄзÓÉÆ÷£¬²¢¶ÔÄúµÄÈí¼þ½øÐбØÒªµÄµ÷Õû¡£

¡¡¡¡Because of this serious oversight, and as a testament to our appreciation of you as out customer , we are going to provide you with your first three months of high speed service for free charge. There fore, your account will not be billed until June of this year.

¡¡¡¡ÓÉÓÚÕâ´ÎµÄÑÏÖØÊèºö£¬×÷ΪÎÒÃǶÔÄú×÷ΪÎÒÃǵĿͻ§µÄ¸ÐлµÄÖ¤Ã÷£¬ÎÒÃǽ«Ãâ·ÑΪÄúÌṩͷÈý¸öÔµĸßËÙ·þÎñ¡£Òò´Ë£¬ÄúµÄÕÊ»§½«²»»á¼Æ·Ñµ½½ñÄêÁùÔ¡£

¡¡¡¡Ms. Winston, let me assure you that what happened in your case is not typical of CableNet's level of customer service. We continue to be committed to providing you and all of our customers with the highest standards of service in the industry.

¡¡¡¡ÎÂ˹¶ÙŮʿ£¬ÈÃÎÒÏòÄã±£Ö¤£¬ÔÚÄãµÄÇé¿öÏ·¢ÉúµÄÊÂÇé²»µäÐ͵ÄCableNetµÄ¿Í»§·þÎñˮƽ¡£ÎÒÃǽ«¼ÌÐøÖÂÁ¦ÓÚΪÄúºÍÎÒÃÇËùÓеĿͻ§Ìṩ×î¸ßµÄ·þÎñ±ê×¼¡£

¡¡¡¡If you have any questions please don't hesitate to call me.

¡¡¡¡Èç¹ûÄãÓÐÈκÎÎÊÌ⣬Çë²»ÒªÓÌÔ¥£¬123456µãÖÓ´òµç»°¸øÎÒ¡£

¡¡¡¡Yours in service

¡¡¡¡ÄúµÄ·þÎñ

¡¡¡¡Tony

¡¡¡¡ÍÐÄá

¡¡¡¡Manager, customer solutions

¡¡¡¡¿Í·þ¾­Àí

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