在平时的学习、工作中，我们经常会遇到要写道歉信的情况，道歉信可以帮助我们更好地检讨自己和感谢对方。在写之前，可以先参考范文，下面是小编整理的酒店道歉信中英文，仅供参考，大家一起来看看吧。
酒店道歉信中英文 1
尊敬的客人:
Dear Guests:
欢迎阁下莅临全新的`XX华龙亿豪大酒店!
Welcome to Hualong Magnate Hotel, Shaoshan!
相信我们酒店按照五星级标准的设计、设施及服务，皆能迎合当代商务及旅游人士的种种所需。然而，由于我们酒店正处于试营业中，有部分设施及服务项目不到位，届时引起阁下不便之处，敬请谅解。
Our international 5-star standard designed facility and service will meet businessman or traveller’s demands. However, we feel very sorry for all the inconvenience due to some facility and service is still in soft-opening.
同时，我们酒店管理层及全体员工将上下一心，当竭尽全力尽快改善目前不尽理想之状况，希望能为阁下的下次光临提供更加完善及周到的服务而努力。
Meanwhile, our Chain of commands will try our best to amend the unideally situation and ceremoniously setting up, offer you more thoughtful consummate service.
此外，我们十分渴望得到阁下的一切意见，如蒙赐教，感激不尽，欢迎随时直接与本职联络!我的电话号码是:XXX(分机)。
Furthermore, we are eager for getting your kindly comment. We’re very appreciated for your cooperation. Welcome contact with me directly. My telephone is xxx(ext.).
诚意致歉!
Sincerely apologize!
再次欢迎阁下的光临!
Looking forward your next coming!
酒店道歉信中英文 2
Dear guest:
Hello, first of all, please allow me to apologize for the inconvenience you have encountered in the absence of a room booked. We are so sorry that some guests are unable to move in due to the fact that the rooms are so crowded recently.
We can recommend you to us with the same level of the hotel, there is not convenient for you to leave your name and contact information, if there is a room for the first time we will inform you and take you back for free, in order to express our apologies, we decided you check in to give you some discount discount and free breakfast.
Have a good time!
亲爱的客人:
您好，首先请允许我为您在没有预订房间的情况下所遇到的.不便表示歉意。我们非常抱歉，由于最近房间太拥挤，一些客人无法入住。
我们可以向您推荐与我们同级的酒店，有不方便留下您的姓名和联系方式，如果第一次有房间我们会通知您并免费带您回去，为了表达我们的歉意，我们决定您入住时给您一些优惠折扣和免费早餐。
祝你玩得愉快!
酒店道歉信中英文 3
xxx:
Many thanks for your fax dated 7th September address to General Manager concerning the problems you experienced during your last visit from 29th-30th August. Mr. Ford, our General Manager is away on leave at present and therefore I have taken the liberty of replying to you on his behalf. Mr. Niemann, please accept our sincere apologies for the problems you have experienced - our policy, which you were unfortunately wrongly informed as a newnpolicy, stands that those Golden Circle members who are eligible for upgrades may book through any channel, subject of course to room availability. I have subsequently taken appropriate steps to ensure that none of our other eligible Golden Circle guests are similarly inconvenienced in future. I have also noted your comments concerning our housekeeping Staff and their lack of English and basic courtesy and I assure you that we will be intensifying our training efforts in both those areas in an effort to improve our standards. It is only through feedback such as your own that we can judge ourselves honestly and enhance the overall experience for you, our valued guest and therefore I thank you for taking the time to put pen top paper. We are normally very proud of the service which we offer at China World, and thus, in an effort to redeem ourselves, we would like to offer you one nights complimentary accommodation when next you visit Beijing. To this end, I would be grateful if would contact me personally and I will gladly make the necessary arrangements on your behalf along with any specific requirements you may have. My apologies once again and I look forward to welcoming you back to China world Hotel in the near future.
Regards
xxx
Front Office Manager
xxx:
非常感谢你在9月7日给总经理的传真，内容是关于你在8月29日至30日的最后一次访问中遇到的问题。我们的总经理福特先生目前正在休假，因此我冒昧地代表他给您回信。尼曼先生，请接受我们对您所遇到的问题表示诚挚的歉意——我们的政策，不幸的是，您被错误地告知这是一项新政策，即符合升级资格的金环会员可以通过任何渠道预订，当然要视房间情况而定。我随后采取了适当的措施，以确保我们的其他符合条件的金环客人今后不会受到类似的不便。我也注意到你对客房部员工缺乏英语和基本礼貌的评论，我向你保证，我们将在这两个方面加强培训，努力提高我们的标准。只有通过您自己的`反馈，我们才能诚实地判断自己，并为您——我们尊贵的客人——提高整体体验，因此，我感谢您花时间写这封信。我们通常对我们在中国大世界提供的服务感到非常自豪，因此，为了弥补我们自己，我们想在你下次来北京时为你提供一晚的免费住宿。为此，如果您能亲自与我联系，我将不胜感激，我将很乐意代表您做出必要的安排，并满足您可能有的任何具体要求。再次表示歉意，并期待在不久的将来欢迎您再次光临中国大饭店。
问候
xxx
前厅部经理
酒店道歉信中英文 4
dear xxx:
i am terribly sorry to tell you that i have lost the valuable book you wereso kind to lend me last week. i read it everyday and intended to finish it nextmonth. last night when i came to my room, it was nowhere to be found. i will tryto recover it as soon as possible. if i fail to find it, i will get a new bookfor you.
but i am afraid it can never take the place of the old one. old books arelike old friends. once lost, they can never be replaced. they are connected withcherished associations which the new ones can never have. and for thisirrecoverable loss, i am to blame. i was so careless with my things. this is awarning to me to be more careful in the future.
Regards
xxx
Front Office Manager
亲爱的xxx:
我非常抱歉地告诉你，我把你上周借给我的那本珍贵的书弄丢了。我每天都读，打算下个月读完。昨晚我回到我的房间时，它无处可寻。我会尽快恢复的。如果我找不到，我会给你买一本新书。
但我担心它永远不能取代旧的`。旧书如老友。一旦失去，就再也找不回来了。他们与珍贵的联想联系在一起，这是新人们永远无法拥有的。对于这个无法弥补的损失，我是罪魁祸首。我对自己的东西太粗心了。这是对我的一个警告，让我以后要更加小心。
问候
xxx
前厅部经理
酒店道歉信中英文 5
Dear Ms. xx:
Thank you for your positive comments regarding your experience while staying with the Westin Shanghai. At the outset, please accept our most sincere apologies for the inconvenience caused. Kindly rest assures that your concern has been well taken and communicated to all concerned for immediate improvement. Ms. Iwasaki, as we’ve conducted a thorough investigation about all pinpointed issues you bought out. Please allow us to explain the outcome for your reference.
Upon your arrival, our agent failed to locate your reservation. We sincerely apology as our associate obviously mistakenly implemented the standard checking in procedure. The reservation for you and Ms. Hinako Muto were made early November, and never been d. We understand that you may requested the King Size room but actually we could not satisfy your Mr. Cheung, Thank you again for giving us your feedback for it is only through such input from our value customers that we are able continuously improve our standards of service. We hope you will indulge us on this occasion and allow us to redeem ourselves by welcome you back in the near future. May the year of the Rabbit bring you joy and prosperity.
Yours Sincerely.
xxx
Front Office Manager
亲爱的xx女士:
感谢您对您在上海威斯汀酒店住宿期间的积极评价。首先，对于给您带来的不便，请接受我们最诚挚的歉意。请放心，您的关注已经很好地采取和沟通，所有有关立即改善。岩崎女士，我们已经对你收购的所有问题进行了彻底的'调查。请允许我们解释结果供您参考。
您到达后，我们的代理未能找到您的预订。我们的同事显然错误地执行了标准的报到程序，对此我们深表歉意。您和武藤幸子女士的预订是在11月初进行的，但从未被预订过。我们理解您可能要求特大号房间，但实际上我们无法满足您的张先生。再次感谢您给我们的反馈，因为只有通过我们的重要客户的输入，我们才能不断提高我们的服务标准。我们希望您能在这一场合纵容我们，并允许我们在不久的将来欢迎您的再次光临。愿兔年为你带来快乐和繁荣。
你的真诚。
xxx
前厅部经理
酒店道歉信中英文 6
Dear customer,
Please accept my sincere apology for the inconvenience that I caused you by adding the extra visiting without your permission.
I had no intention of intruding on your personal life. In China, arranging interesting leisure activities for visitors is a common way to show welcome. However, as your receptionist, I should have realized that you are inclined to regard your private time as an inviolable treasure and hate to be harassed by unplanned matters.
Im really sorry that I didnt check with you before making such incomsiderate arrangement .All I can say is that it wont happen again. Sincerely,
亲爱的客户,
未经您的允许，我增加了额外的访问，给您带来了不便，请接受我诚挚的歉意。
我无意干涉你的私生活。在中国，为游客安排有趣的休闲活动是表示欢迎的一种常见方式。然而，作为你的接待员，我应该意识到你倾向于把你的私人时间视为不可侵犯的.财富，讨厌被计划外的事情打扰。
我真的很抱歉在做出这样不考虑周全的安排之前没有和你商量。我只能说这种事不会再发生了。真诚地,
酒店道歉信中英文 7
Dear Mr Shu:
I would like to thank you for choosing the China World Hotel for your recently stay.
On behalf of management and staff, please accept my sincere apologies for the failed to extend your Golden Circle benefits of the King Size bed, golden circle appropriate floor and newspaper. during your stay with us on 01- 08th Nov. As our valued guest, your comments and feedback are of utmost importance to us. Mr. Shu, should you choose to return to our hotel, please let me know and I will ensure that your stay will restore you confidence in the quality service upon which the Golden Circle stands. My apologize once again and thank you for taking time to bring this matter to our attention. We are looking forward to welcome you back to hotel again if you would like to give us chance to correct our mistake. Should you have any inquiries, please feel free to contact me. Kind and best regards.
Alfred Zhuang Front Office Manager.
亲爱的舒老师:
我非常感谢您最近选择中国大饭店住宿。
对于未能为您提供特大号床、金圈合适地板和报纸的金圈优惠，我谨代表酒店管理层和全体员工表示诚挚的歉意。作为我们尊贵的客人，您的.意见和反馈对我们至关重要。舒先生，如果您选择回到我们酒店，请让我知道，我将确保您的住宿将恢复您对黄金圈所代表的优质服务的信心。我再次道歉，并感谢您花时间让我们注意到这件事。如果您愿意给我们改正错误的机会，我们期待着欢迎您再次光临。如果您有任何疑问，请随时与我联系。致以最良好的问候。
庄先生，前厅部经理。
酒店道歉信中英文 8
Dear XXX:
We felt very sorry to say that we could not provide the timely and circumspect service for you as Household Electric Appliance Maintain Company .We sincerely hope you can understand us , because some of our maintaiers went to train , and some of them walked to the other place for services . Now , we really have no maintainer to be sent to your home .For this , we said we were sorry again .
And kindly please you may rest assure that we will send our maintainers to go to your home for maintain services next Monday .
Best regards!
xxx Manager
亲爱的XXX:
很抱歉，作为家电维修公司，我们不能为您提供及时周到的服务，我们真诚的希望您能理解，因为我们的'维修人员有的去培训了，有的走到外地去服务。现在，我们真的没有维修人员可以派到你们家。对此，我们再次表示抱歉。
请您放心，我们将于下周一派维修人员到你家进行维修服务。
最好的问候!
xxx经理
酒店道歉信中英文 9
Dear guests:
A: hello! Let me, first of all, you have no reservation of the problem of sincere apologize the inconvenience. Due to the recent guest is more, guest room nervous, lead to some guests cannot check-in, we deeply sorry.
We can recommend you to the same class with us in the hotel, and I dont know you is not convenient to leave your name and contact way, if there is a room we will inform you in the first place and free after you come back, to show our apologies, we decided to give you a discount when you check in and provide free breakfast.
I wish you have a good time!
xxx
亲爱的客人:
你好!首先让我对您毫无保留的问题真诚的道歉给您带来的不便。由于近期客人较多，客房紧张，导致部分客人无法入住，我们深表歉意。
我们可以推荐您在酒店与我们同班，不知道您是否方便留下您的.姓名和联系方式，如果有房间我们会第一时间通知您并在您回来后免费提供，为了表示我们的歉意，我们决定在您入住时给您折扣并提供免费早餐。
祝你玩得愉快!
xxx
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